To report an emergency such as passenger entrapment or report critical equipment issues and disruptions, please contact KONE's 24/7 Customer Care Centre
Australia: 1300 362 022
New Zealand: 0800 775 663
Frequently asked questions
Below are some helpful answers to common questions about equipment maintenance and how to find out about current and upcoming maintenance work.
Our KONE Online web portal and KONE Mobile app give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.
You can check your equipment’s status via KONE Online or KONE Mobile. If the equipment is covered by KONE 24/7 Connected Services you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from KONE Online or KONE Mobile.
KONE Online or KONE Mobile will show you all upcoming and past maintenance visits for all the equipment we maintain for you.
You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible to discuss your needs.
Sample form
Cookies
This site uses cookies in order to provide you with the best user experience. You consent to the use of cookies by continuing the use of the site without changing your browser settings. You can change your browser settings and preferences at any time. For further information on cookies, please see our privacy statement.