Customer service

Get in touch

How can we help you?

General enquiries

KONE has service centers and sales offices across Australia and New Zealand.

For general enquiries, account information and invoicing-related questions, please contact your local branch office.

Report a service need or incident

To report an emergency such as passenger entrapment or report critical equipment issues and disruptions, please contact KONE's 24/7 Customer Care Centre

Australia: 1300 362 022

New Zealand: 0800 775 663

Frequently asked questions

Below are some helpful answers to common questions about equipment maintenance and how to find out about current and upcoming maintenance work.

How do I check the status of my equipment?
Our KONE Online web portal and KONE Mobile app give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.
What should I do if my equipment stops working?
You can check your equipment’s status via KONE Online or KONE Mobile. If the equipment is covered by KONE 24/7 Connected Services you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from KONE Online or KONE Mobile.
When is my next planned maintenance visit?
KONE Online or KONE Mobile will show you all upcoming and past maintenance visits for all the equipment we maintain for you.
How can I reduce the risk of equipment breakdowns?
With KONE 24/7 Connected Services we can better predict, maintain, and take action before something breaks down.
Contact your local KONE representative to find out more.

Stay up to date wherever you are

Real-time maintenance info at your fingertips

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KONE Online

KONE Online gives you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment via an easy-to-use web portal.

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KONE Mobile

With the KONE Mobile app you can stay up to date with everything that’s going on with your equipment anywhere, anytime. You can choose to receive smartphone notifications on equipment status, maintenance schedules, and the progress of any maintenance work we’re doing for you.

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible to discuss your needs.

Sample form

How can we help you?

If you're requesting a service call out or repair please contact KONE’s 24/7 Customer Care Centre on 1300 362 022. For general enquiries, please fill in the form below.

First name

Last name

Company

Phone (Please provide a phone number starting with +61 and no spaces)

+61

Address

City

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I am a KONE customer

My enquiry is about

Tell us how we can help you, including project / site name, address and other details.

How would you like to be contacted?

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Customer service

Get in touch

General enquiries

Report a service need or incident

Frequently asked questions

Stay up to date wherever you are

KONE Online

KONE Mobile

Get in touch

Sample form

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