COMPLETE PEACE OF MIND
KONE maintenance helps optimise the performance of your equipment across the lifecycle while also offering complete peace of mind by maximising safety and comfort for your tenants.
We offer solutions, service and support for elevators, escalators and automatic doors across your entire portfolio for all makes and models throughout all stages of the lifecycle.
Keep your tenants safe and equipment running smoothly with predictive maintenance and remote actions
Save your time with easy digital tools, real-time transparency and fast resolution of any issues
Avoid unexpected costs, optimise your assets, and reach sustainability goals with actionable insights
Enjoy peace of mind with easy maintenance and personal service for any brand of equipment. We can help you spend less time on maintenance and extend equipment lifetime with the latest connected elevator technology.
Skilled technicians near you offer personal service that is backed by data and AI-assisted insight, and support from our global service and repair network.
The most commonly used spare parts are already in the service van and our global supply hubs offer over 160,000 spare parts from all equipment manufacturers.
We’re here to help any time of day. In person or online, it’s easy to get in touch with us: chat with us online, call a local KONE service number, or schedule an on-site visit with a KONE expert.
Getting started with KONE is easy. Our unique onboarding process is based on experience with over 570,000 maintenance agreements across all major brands.
With real-time monitoring and intelligent data analysis, we recognise and address up to 70% of the faults before they become a problem, maximising uptime and safety. Our service technicians are prepared for issues with the right parts when you need them.
Remotely fix issues and resolve entrapments within minutes; no need to wait for onsite technicians. Enabled with the highest standards of cybersecurity for your peace of mind.
Our carbon-optimised solutions help the planet while giving you another way to take concrete action on your sustainability targets.
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Helpful answers to common questions about KONE maintenance.
Traditional maintenance follows a fixed schedule for maintenance actions and parts replacement. Predictive maintenance utilizes usage data and equipment insights to spot issues early and to schedule the right actions, thus keeping elevators running longer with fewer disruptions and lower lifetime costs.
Maintenance costs vary based on location, equipment type, age, and usage. Digitally enabled predictive maintenance – recommended by KONE – can reduce lifetime costs by keeping components in good condition and replacing them only when needed.
Yes. KONE maintains and modernizes equipment from any manufacturer. Our technicians are trained across brands and supported by predictive digital tools and a global spare-parts network to keep any equipment reliable and efficient.
Routine maintenance ensures safety, reduces the risk of breakdowns, extends equipment lifespan, and helps you comply with legal and OEM requirements.
Watch for unusual noises, slower rides, frequent stops, or error messages – these may signal the need for servicing. Routine inspections and predictive monitoring help detect hidden issues early, before they cause downtime.
Yes. Well-maintained systems use less energy and lower running costs. With KONE predictive maintenance, 80% of issues are handled proactively with real-time detection, and 78% of required spare parts are already in the van when the technician arrives. Remote fixes also reduce the number of site visits, cutting service-related CO₂ emissions by around 10%.
