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For general inquiries, fill in the form below. For maintenance contact requests, go to our Maintenance Contact request form. We strive to respond to online inquiries within 48 hours on work days, or on the next work day following a weekend or holiday.

How can we help you

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Sample form

How can we help you? *|I am interested in a KONE product or service|I want to contact KONE customer service
If you're requesting a service call out or repair please contact KONE’s 24/7 Customer Care Centre on 1300 362 022. For general enquiries, please fill in the form below.


State *|Aust Capital Terr|New South Wales|Northern Territory|Queensland|South Australia|Tasmania|Victoria|Western Australia

My query is about *|Maintenance services enquiry|Existing repair update|Request for company documents|Invoices and payments|Feedback about KONE|HR and careers
My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|New maintenance contract enquiry|Other
Equipment/service type *|Elevators and lifts|Escalators|Travelators and autowalks|Doors|Smart building solutions
Building type *|Residential|Office|Retail|Hotel|Leisure and education|Medical|Public transportation|Industrial|Multiuse / other
My role|Architect|Builder|Resident|Strata member|Facility manager|Building owner|Developer|Consultant|Government & municipalities|Building manager|Other

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our Privacy Statement.