KONE solutions and services help keep shoppers moving and businesses running smoothly. They’re designed to deliver safe, comfortable, and reliable journeys — every day.
Retail never slows down, and neither do we. KONE commercial elevators and escalators keep your customers moving smoothly, whether it’s a busy weekend or a quiet weekday visit. Accessibility comes built in, making every visit welcoming.
And it’s more than movement. With smart upgrade options and expert service, KONE helps keep your equipment reliable and your space performing efficiently — all with minimal disruption. As your partner, we work with you to help keep projects on schedule and on budget, supporting your goals for a more sustainable future.
Built around shopper comfort
Create a shopping environment that works for everyone. KONE elevators and escalators are designed to manage peak flows efficiently, support inclusive access, and blend seamlessly with your interior design. Shoppers enjoy smooth, comfortable movement while you benefit from future-ready technology and long-term performance.
Help keep every ride smooth with predictive care for elevators and escalators from most major brands. Shoppers and staff enjoy reliable journeys, while smart monitoring helps detect potential issues early to prevent disruptions and manage costs effectively.
Give your equipment new life with KONE upgrades that enhance safety, energy efficiency, and the customer experience — all with installation designed to minimise disruption. Visitors enjoy smooth, reliable rides, while you benefit from efficient performance and long-term value.
Create shopping journeys that are seamless, engaging and stress-free with smart elevator infotainment solutions to guide and inspire, with wellbeing solutions that make every shopping moment even more enjoyable.
Touchless access points, improved air-quality monitoring, and crowd management tools reduce stress for shoppers and staff alike, while helping retailers meet growing expectations for safe and healthy environments.
Let’s plan the right solution for your building
The timeline depends on the size of the mall and the type of equipment, but most installations take a few weeks to several months. Careful planning with KONE specialists ensures work is scheduled to minimise disruption and keep the mall running smoothly.
In busy malls, commercial elevators and escalators work hard every day, so regular service is key. Predictive maintenance monitors equipment around the clock and spots issues before they cause downtime. With KONE, your service plan is tailored to your traffic levels, helping you maximise uptime and keep shoppers moving at ease.
This depends on traffic intensity. In busy malls, handrails and steps may need replacement every XX years. With predictive maintenance and timely upgrades, KONE helps extend lifespan and ensures safety.
Yes. KONE offers for example escalators with smart sensors that slow or stop during quiet periods and elevators with regenerative drives that cut energy use. These and many other solutions lower costs while supporting the overall sustainability goals.
Absolutely. KONE modular modernisation packages let you upgrade what’s needed – from electrification and signalisation to door operators and panels. Also hoisting and car decorations can easily be upgraded. Our experts keep you stay on time and on budget with your modernisation plans.
