Elevators, Escalators & Building Doors - KONE Australia

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KONE CUSTOMER SERVICE

Contact KONE’s 24/7 Customer Care Centre on
1300 362 022 to place a service call for general maintenance issues and repairs.

You can also email us at KEA.ServiceCentre@kone.com

EMERGENCIES AND CRITICAL ISSUES

To report an emergency such as passenger entrapment or report critical equipment issues and disruptions, please contact KONE's 24/7 Customer Care Centre

Australia: 1300 362 022

New Zealand: 0800 775 663

OUR OFFICES

KONE has service centers and sales offices across Australia and New Zealand.

For general enquiries, account information and invoicing-related questions, please contact your local branch via the link below.
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For general inquiries, please contact us by submitting a contact form.

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Elevators, Escalators & Building Doors - KONE Australia

New buildings
New buildings

Work with one of the global leaders in lifts, elevators, escalators and doors. From the first meeting, through all the stages of the development process, we'll work together with you to help you succeed. Click to learn more!

Lifts & Elevators

Discover the new KONE DX Class connected elevator solutions with built-in connectivity to future-proof your building and deliver a redefined user experience.

KONE MonoSpace® DX

Discover the machine room-less KONE MonoSpace® DX passenger elevator for low and mid-rise residential and commercial buildings.

KONE MiniSpace™ DX

Discover the KONE MiniSpace™ DX elevator with a compact machine room and digital connectivity for mid and high-rise buildings.

KONE TranSys™ DX

Discover the machine room-less KONE TranSys™ DX goods and passenger elevator for demanding people flow environments like public transport, retail, and medical facilities.

Elevator connectivity

Discover how KONE’s smart elevator solutions with built-in connectivity add value and make your building a more attractive prospect for tenants and visitors.

Elevator interior design

Discover how KONE DX Class elevators help you bring your design vision to life and create an elevator experience that helps your building connect with people and make a lasting impression.

KONE Essentials™

We've specifically engineered our lift to meet the demands of Australian and New Zealand users, giving you an optimised and affordable solution with a faster turnaround.

Escalators & autowalks

KONE escalators, travelators and autowalks set the standard for safety, eco-efficiency and design. We have solutions for all applications for shopping and retail centres, department stores and public transport hubs. Click to learn more

TravelMaster 110

The KONE TravelMaster 110 Escalator is highly eco-efficient and optimised for retail environments, providing a smooth and safe ride. Learn more!

TravelMaster 115

The KONE TravelMaster 115 Travelator and Autowalk is a travelator that provides easy and safe access for environments with demanding people flow needs such as shopping centres and transport hubs. Read more!

TransitMaster 120

The KONE TransitMaster 120 is a durable, eco-efficient escalator optimised for transit centres and retail centres - providing a smooth & safe ride. Learn more here!

TransitMaster 140

The KONE TransitMaster 140 is a highly durable escalator designed for the most demanding public transportation environments, such as airports and transit hubs. Learn more

TransitMaster 165/185

The KONE TransitMaster 165/185 is a heavy-duty travelator and autowalk primarily targeted towards the infrastructure segment with demanding conditions. Learn more!

Automatic doors

Whatever your building is used for, KONE automatic pedestrian and industrial doors make sure people and goods flow smoothly, efficiently and safely. Learn more!

Revolving doors

Our revolving doors combine high-quality materials, flexible operation and good durability to make your people flow smoother. Learn more here!

Sliding doors

Discover KONE automatic sliding doors - compact, durable, energy efficient and perfect for a wide variety of buildings. Click to learn more!

Swing door operators

KONE's fully automatic swing door solutions are suitable for a wide variety of building types - residential, offices, retail centres and more!

Hermetic doors

Discover KONE hermetic doors for medical and health care facilities, designed for environments where hygiene and noise control are critical. Click to learn more!

Gliding doors

Discover KONE's gliding door solutions - ideal for environments where space-efficiency, wheelchair access and noise reduction is important. Learn more!

Turnstiles

In modern office and commercial buildings, turnstiles are an integral part of the people flow process. KONE offer three different turnstile solutions. Click to learn more!

Industrial Doors

KONE Industrial door solutions help to ensure the smooth flow of goods into a multitude of different industrial and commercial environments. Click to read more!

Roller shutters and grilles

KONE's innovative roller shutters and grilles are the result of collaboration with the leading global industrial door manufacturers, creating a safe and seamless flow of people and goods into your facility.

High-speed doors

High speed or rapid doors for different internal and external applications such as commercial centres, warehouses and loading areas. Click to read more!

Advanced People Flow Solutions

Make your building more attractive to tenants with the latest smart building solutions for increased security, comfort and convenience. Read more here!

Destination solutions

Learn how KONE destination solutions reduce waiting and travel times by taking into account the number of passengers and their destination floors.

Infotainment solutions

Find out how to enhance the passenger experience in KONE DX Class elevators with KONE infotainment solutions.

Monitoring solutions

Learn about KONE monitoring solutions, which enable real-time inspection of elevator and escalator operation across multiple locations via a single interface.

Health and wellbeing solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

Ecosystem Partners

Find out about KONE People Flow Ecosystem partners and how smart, innovative services can ensure the best possible user experience in your building.
Existing buildings
Existing buildings

We tailor the maintenance specifically for your lifts, elevators, escalators and doors. Find out more about our flexible maintenance services with more options and combinations to choose from.

Maintenance

KONE service and maintenance teams are on call 24/7. We service elevators and lifts to escalators to automatic building doors, providing expert help from skilled technicians. Read more!

How we serve you

Our service and maintenance teams are ready to serve your elevators, escalators and doors 24/7. From tailored maintenance plans, expert service teams, preventive maintenance and more, find out how we serve you every step of the way.

Services

We offer a wide selection of services to provide exactly the level of care you need. Speak with a KONE expert to customise and tailor the maintenance to suit your lifts, elevators, escalators and doors.

KONE Online

KONE Online is our suite of digital tools to help you monitor, manage, track and report on your elevator, escalator and door's maintenance and performance, wherever you are.

24/7 Connected Services

KONE 24/7 Connected Services is our smart and intelligent elevator monitoring system, connecting it to the IoT and allowing us to better predict, maintain and take action on your equipment before any disruption occurs.

Elevator modernisation

Upgrade and modernise your lift and elevators to boost their reliability, eco-efficiency, comfort and appearance with the latest designs, safety components and accessibility standards. Click to learn more!

Full elevator replacement

We can install a brand-new lift or elevator in your building's existing shaft, giving you all the benefits of a modern elevator without any of the hassle. Click to find out how!

Modular modernisation

Upgrade your lifts and elevators to enjoy the latest technology! Keep your equipment in line with the latest standards and regulations with minimal inconvenience to residents and visitors.

Component upgrades

Discover our wide range of lift and elevator component upgrades to improve its performance, safety and reliability, from elevator door operator, signalisation, to the lighting system.

Care For Life

KONE's Care For Life is the best assessment to help you manage the life cycle of your lifts, elevators and escalators, no matter the brand. Click to learn more!

Lift migration for NBN

Here's how to to ensure the safe migration and upgrade of your building's lift and elevator emergency phones to the NBN.

Escalator modernisation

Our escalator modernisation solutions will increase the lifespan of your escalators, travelators and autowalks. Choose to replace the entire installation or just individual components.

Full escalator replacement

With full escalator replacement your escalators, travelators and autowalks can benefit from reduced energy costs, greater safety & reliability, with an elegant, modern style. Click to read more!

Modular modernisation

KONE modular escalator modernisation solutions means you can renew and upgrade individual components or complete systems for your escalator, autowalk and travelator. Learn more here!

Door modernisation

Our flexible modernisation solutions for automatic building doors include smaller upgrades, modular packages, and full replacement. Click to learn more!

Full door replacement

Upgrade your automatic building doors and industrial doors with the latest technology, ensure improved reliability, weatherproofing and insulation with an attractive and modern design. Click to learn more!

Modular modernisation

Our modular door modernisations offer everything you need to improve the performance of your pedestrian and industrial doors in the shortest time possible. The upgrades cover things like the door motor and control unit, as well as rollers, guides, and panels.

Advanced People Flow solutions

Advanced People Flow Solutions integrate equipment and devices into one holistic smart building solution. Discover our solutions for access and destination control, as well as communication and equipment monitoring.

Health and wellbeing solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

Ecosystem Partners

Find out about KONE People Flow Ecosystem partners and how smart, innovative services can ensure the best possible user experience in your building.
Tools & downloads
Tools & downloads

Downloads, Codes and standards, Glossary

Brochure Library

View our latest brochures, handbooks and flyers to help you plan and design your people flow solutions.

Glossary

We've created a handy glossary to help you make sense of the industry's technical terms and acronyms. Click on a word or phrase to see the definition!

Codes & standards

We offer a range of solutions for ensuring compliance with various codes and regulations, including accessibility. Learn more here!
Stories & references
Stories & references

Discover our latest references and stories about cities and the people in them. Read more here!

Stories

What does city life mean for people in the world’s different urban environments? Our stories look for answers.

Press releases

KONE's press release stories & references from 2014 onwards. Choose a category and year from the dropdown boxes to find a certain release.

References

KONE is proud to present these selected achievements,projects and case studies from around the world.
About us
About us

We understand People Flow in and between buildings, making people's journeys safe, convenient and reliable.

KONE as a company

KONE are a global leader in the lift, elevator and escalator industry. Our job to make the best of the world's cities. Learn more about our work in Australia and New Zealand.

Environment

KONE's committed to helping the environment with low-carbon emissions and is a part of the Green Council of Australia - Read More!

Safety

KONE embraces the culture of safety. It is our strong belief that all incidents are preventable and that safety is a joint effort. Read more here!

Innovations

Together with our partners and customers, we continually strengthen our position as an innovation leader in our industry to help cities become better places to live in.

Diversity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

Contact us

Visit us at one of our branches across Australia. Find out your nearest location or call us on our 24 hour customer service line.

Branch offices

KONE has service centers and sales offices across Australia and New Zealand, ready to help you with your elevator, escalator and door enquiries.

Contact form

For sales quotes, general enquiries and feedback, fill in the form below and our experts will be in touch.

Supplier e-invoicing
Careers
- People of KONE Asia Pacific
Careers

At KONE, we are dedicated to improving urban life, growing together and winning together. Learn more about the job opportunities we offer in the lift, elevator, escalator and automatic building door space.

People of KONE Asia Pacific

KONE is a global leader in the industry with presence across the world. Find out all about what it means to work here with KONE in Asia Pacific.
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KONE Online
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Highlights

img_DX-a-couple-in-elevator

A new era for elevators

Experience the new KONE DX Elevators

img_health+wellbeing-668x376

Encourage a healthier and safer people flow in any environment with KONE Health and Wellbeing Solutions

img_connected escalators

Intelligent elevators are here. Find out how we are revolutionising maintenance by connecting your equipment to the cloud.

img_re-open_image_revolving

With commercial and office buildings expecting an imminent return of the workforce, now is the perfect time to read our re-open report.

Read our stories and references