Quality at KONE - KONE Australia

Contact

Contact

Contact

CUSTOMER SERVICE & ADMIN

Contact our Customer Service & Admin team on 13 KONE (13 56 63) for all your elevator and door service needs.

You can also email us at au@kone.com

EMERGENCIES AND CRITICAL ISSUES

To report an emergency such as passenger entrapment or report critical equipment issues and disruptions, please contact KONE's 24/7 Customer Care Centre

Australia: 1300 362 022

New Zealand: 0800 775 663

OUR OFFICES

KONE has service centers and sales offices across Australia and New Zealand.

You can browse the locations and office details via the link
Select your city

Other contact information

HOW CAN WE HELP YOU?

For general inquiries, please contact us by submitting a contact form.

Contact us

KONE Online

New buildings
New buildings

Work with one of the global leaders in lifts, elevators, escalators and doors. From the first meeting, through all the stages of the development process, we'll work together with you to help you succeed. Click to learn more! Overview

New buildings >

Lifts & Elevators

Discover the new KONE DX Class connected elevator solutions with built-in connectivity to future-proof your building and deliver a redefined user experience.

New buildings > Lifts & Elevators >

KONE MonoSpace® DX

Discover the machine room-less KONE MonoSpace® DX passenger elevator for low and mid-rise residential and commercial buildings.

New buildings > Lifts & Elevators >

KONE MiniSpace™ DX

Discover the KONE MiniSpace™ DX elevator with a compact machine room and digital connectivity for mid and high-rise buildings.

New buildings > Lifts & Elevators >

KONE TranSys™ DX

Discover the machine room-less KONE TranSys™ DX goods and passenger elevator for demanding people flow environments like public transport, retail, and medical facilities.

New buildings > Lifts & Elevators >

Elevator connectivity

Discover how KONE’s smart elevator solutions with built-in connectivity add value and make your building a more attractive prospect for tenants and visitors.

New buildings > Lifts & Elevators >

Elevator interior design

Discover how KONE DX Class elevators help you bring your design vision to life and create an elevator experience that helps your building connect with people and make a lasting impression.

New buildings > Lifts & Elevators >

KONE Essentials™ DX

We've specifically engineered our lift to meet the demands of Australian and New Zealand users, giving you an optimised and affordable solution with a faster turnaround.

New buildings > Lifts & Elevators >

Construction solutions

Discover our elevator and maintenance solutions for construction time use (CTU) that save time by safely speeding up the flow of people and goods.

New buildings >

Escalators & autowalks

KONE escalators, travelators and autowalks set the standard for safety, eco-efficiency and design. We have solutions for all applications for shopping and retail centres, department stores and public transport hubs. Click to learn more

New buildings > Escalators & autowalks >

TravelMaster 110

The KONE TravelMaster 110 Escalator is highly eco-efficient and optimised for retail environments, providing a smooth and safe ride. Learn more!

New buildings > Escalators & autowalks >

TravelMaster 115

The KONE TravelMaster 115 Travelator and Autowalk is a travelator that provides easy and safe access for environments with demanding people flow needs such as shopping centres and transport hubs. Read more!

New buildings > Escalators & autowalks >

TransitMaster 120

The KONE TransitMaster 120 is a durable, eco-efficient escalator optimised for transit centres and retail centres - providing a smooth & safe ride. Learn more here!

New buildings > Escalators & autowalks >

TransitMaster 140

The KONE TransitMaster 140 is a highly durable escalator designed for the most demanding public transportation environments, such as airports and transit hubs. Learn more

New buildings > Escalators & autowalks >

TransitMaster 165/185

The KONE TransitMaster 165/185 is a heavy-duty travelator and autowalk primarily targeted towards the infrastructure segment with demanding conditions. Learn more!

New buildings >

Automatic doors

Whatever your building is used for, KONE automatic pedestrian and industrial doors make sure people and goods flow smoothly, efficiently and safely. Learn more!

New buildings > Automatic doors >

Sliding doors

Discover KONE automatic sliding doors - compact, durable, energy efficient and perfect for a wide variety of buildings. Click to learn more!

New buildings > Automatic doors >

Swing door operators

KONE's fully automatic swing door solutions are suitable for a wide variety of building types - residential, offices, retail centres and more!

New buildings > Automatic doors >

Hermetic doors

Discover KONE hermetic doors for medical and health care facilities, designed for environments where hygiene and noise control are critical. Click to learn more!

New buildings > Automatic doors >

Turnstiles

In modern office and commercial buildings, turnstiles are an integral part of the people flow process. KONE offer three different turnstile solutions. Click to learn more!

New buildings >

Industrial Doors

KONE Industrial door solutions help to ensure the smooth flow of goods into a multitude of different industrial and commercial environments. Click to read more!

New buildings > Industrial Doors >

Roller shutters and grilles

KONE's innovative roller shutters and grilles are the result of collaboration with the leading global industrial door manufacturers, creating a safe and seamless flow of people and goods into your facility.

New buildings > Industrial Doors >

High-speed doors

High speed or rapid doors for different internal and external applications such as commercial centres, warehouses and loading areas. Click to read more!

New buildings >

Advanced People Flow Solutions

Make your building more attractive to tenants with the latest smart building solutions for increased security, comfort and convenience. Read more here!

New buildings > Advanced People Flow Solutions >

Access solutions

Learn about access control and integrated access solutions for a wide range of building types.

New buildings > Advanced People Flow Solutions >

Destination solutions

Improve elevator performance. We offer destination solutions for a wide range of building types.

New buildings > Advanced People Flow Solutions >

Infotainment solutions

Find out how to enhance the passenger experience in KONE DX Class elevators with KONE infotainment solutions.

New buildings > Advanced People Flow Solutions >

Monitoring solutions

Learn about KONE monitoring solutions, which enable real-time inspection of elevator and escalator operation across multiple locations via a single interface.

New buildings > Advanced People Flow Solutions >

Office Solutions

Rethink the workplace environment and transform your office with solutions designed to enhance People Flow experiences and create healthier, safer workspaces.

New buildings > Advanced People Flow Solutions >

Health and wellbeing solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.

New buildings > Advanced People Flow Solutions >

KONE Office Flow

KONE Office Flow is a modular, connected solution that adapts with the needs of your building and its users, providing smooth people flow with touch-free access and personalized user experiences that make office environments more attractive and efficient.

New buildings >

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

New buildings >

Ecosystem Partners

Find out about KONE People Flow Ecosystem partners and how smart, innovative services can ensure the best possible user experience in your building.
Existing buildings
Existing buildings

Find trusted maintenance and modernisation experts who specialise in elevator services and escalator services for any make or model of equipment across the entire building lifecycle. Overview

Existing buildings >

Maintenance

Find a trusted elevator maintenance company who offers tailored elevator maintenance and escalator maintenance services for any make or model of equipment.

Existing buildings > Maintenance >

Your maintenance journey

Learn about your maintenance journey with KONE and our intelligent maintenance services and contract options for elevators, escalators, and automatic building doors.

Existing buildings > Maintenance >

KONE Care – preventive maintenance

Discover how KONE’s flexible, tailored preventive maintenance services keep your elevators, escalators, and automatic building doors safe and in good condition.

Existing buildings > Maintenance >

KONE 24/7 Connected Services

See how predictive maintenance reduces faults, speeds up repairs and increases safety. Our predictive maintenance solutions proactively monitor elevators and escalators.

Existing buildings > Maintenance >

Customer communications channels

Stay up to date with equipment status and maintenance work progress around the clock.

Existing buildings > Maintenance >

Customer service

Find out how to contact KONE when you need to make a maintenance service request or report an incident, and how to stay up to date with maintenance work via our digital channels.

Existing buildings > Maintenance >

Managing people flow and user experience with KONE DX

Our connected KONE DX elevator solutions add value to your building and make sure it’s ready for whatever the future brings. Improved accessibility for residents and visitors and a cleaner, healthier environment.

Existing buildings >

Elevator modernisation

Find a trusted partner who offers simple and innovative elevator modernisation solutions that can improve the safety, appearance and functionality of your elevator equipment.

Existing buildings > Elevator modernisation >

Full elevator replacement

Learn about the elevator replacement cost and increase the value of a building.

Existing buildings > Elevator modernisation >

Modular modernisation

Upgrade your lifts and elevators to enjoy the latest technology! Keep your equipment in line with the latest standards and regulations with minimal inconvenience to residents and visitors.

Existing buildings > Elevator modernisation >

MonoSpace Upgrade

Learn about the solutions to upgrade your KONE MonoSpace® elevator.

Existing buildings > Elevator modernisation >

Asset Management Planning

KONE's Asset Management Planning is the best assessment to help you manage the life cycle of your elevators and escalators, no matter the brand. Click to learn more!

Existing buildings > Elevator modernisation >

Component upgrades

Discover our wide range of lift and elevator component upgrades to improve its performance, safety and reliability, from elevator door operator, signalisation, to the lighting system.

Existing buildings > Elevator modernisation >

Lift migration for NBN

Here's how to to ensure the safe migration and upgrade of your building's lift and elevator emergency phones to the NBN.

Existing buildings >

Escalator modernisation

Our escalator modernisation solutions will increase the lifespan of your escalators, travelators and autowalks. Choose to replace the entire installation or just individual components.

Existing buildings > Escalator modernisation >

Full escalator replacement

With full escalator replacement your escalators, travelators and autowalks can benefit from reduced energy costs, greater safety & reliability, with an elegant, modern style. Click to read more!

Existing buildings > Escalator modernisation >

Modular modernisation

KONE modular escalator modernisation solutions means you can renew and upgrade individual components or complete systems for your escalator, autowalk and travelator. Learn more here!

Existing buildings >

Door modernisation

Our flexible modernisation solutions for automatic building doors include smaller upgrades, modular packages, and full replacement. Click to learn more!

Existing buildings > Door modernisation >

Full door replacement

Upgrade your automatic building doors and industrial doors with the latest technology, ensure improved reliability, weatherproofing and insulation with an attractive and modern design. Click to learn more!

Existing buildings > Door modernisation >

Modular modernisation

Our modular door modernisations offer everything you need to improve the performance of your pedestrian and industrial doors in the shortest time possible. The upgrades cover things like the door motor and control unit, as well as rollers, guides, and panels.

Existing buildings >

Advanced People Flow solutions

Advanced People Flow Solutions integrate equipment and devices into one holistic smart building solution. Discover our solutions for access and destination control, as well as communication and equipment monitoring.

Existing buildings > Advanced People Flow solutions >

Office Solutions

Rethink the workplace environment and transform your office with solutions designed to enhance People Flow experiences and create healthier, safer workspaces.

Existing buildings > Advanced People Flow solutions >

Health and wellbeing solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.

Existing buildings > Advanced People Flow solutions >

KONE Office Flow

KONE Office Flow is a modular, connected solution that adapts with the needs of your building and its users, providing smooth people flow with touch-free access and personalized user experiences that make office environments more attractive and efficient.

Existing buildings >

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

Existing buildings >

Ecosystem Partners

Find out about KONE People Flow Ecosystem partners and how smart, innovative services can ensure the best possible user experience in your building.
Digital Services
Tools & downloads
Tools & downloads

Downloads, Codes and standards, Glossary Overview

Tools & downloads >

Tools for architects

See how KONE elevator planning tools and an elevator model can help your next project run smoothly.

Tools & downloads >

Tools for designers

See how KONE Car Designer and online car design can open up many exciting creative planning options.

Tools & downloads >

Glossary

We've created a handy glossary to help you make sense of the industry's technical terms and acronyms. Click on a word or phrase to see the definition!

Tools & downloads >

Codes & standards

We offer a range of solutions for ensuring compliance with various codes and regulations, including accessibility. Learn more here!

Tools & downloads >

Brochure Library

View our latest brochures, handbooks and flyers to help you plan and design your people flow solutions.
Stories & references
Stories & references

Discover our latest references and stories about cities and the people in them. Read more here! Overview

Stories & references >

Stories

What does city life mean for people in the world’s different urban environments? Our stories look for answers.

Stories & references >

Press releases

KONE's press release stories & references from 2014 onwards. Choose a category and year from the dropdown boxes to find a certain release.

Stories & references >

References

KONE is proud to present these selected achievements,projects and case studies from around the world.
About us
About us

We understand People Flow in and between buildings, making people's journeys safe, convenient and reliable. Overview

About us >

KONE as a company

KONE are a global leader in the lift, elevator and escalator industry. Our job to make the best of the world's cities. Learn more about our work in Australia and New Zealand.

About us > KONE as a company >

Environment

KONE's committed to helping the environment with low-carbon emissions and is a part of the Green Council of Australia - Read More!

About us > KONE as a company >

Safety

KONE embraces the culture of safety. It is our strong belief that all incidents are preventable and that safety is a joint effort. Read more here!

About us > KONE as a company >

Quality

At KONE, quality is embedded in everything we do, from customer interaction and product planning all the way to the services we offer. Read more.

About us > KONE as a company >

Innovations

Together with our partners and customers, we continually strengthen our position as an innovation leader in our industry to help cities become better places to live in.

About us > KONE as a company >

Culture

KONE's company culture consists of three core principles and four company values.

About us > KONE as a company >

Diversity, equity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

About us >

Contact us

Visit us at one of our branches across Australia. Find out your nearest location or call us on our 24 hour customer service line.

About us > Contact us >

Branch offices

KONE has service centers and sales offices across Australia and New Zealand, ready to help you with your elevator, escalator and door enquiries.

About us > Contact us >

Contact form

For sales quotes, general enquiries and feedback, fill in the form below and our experts will be in touch.

About us > Contact us >

Supplier e-invoicing

About us >

Careers

At KONE, we are dedicated to improving urban life, growing together and winning together. Learn more about the job opportunities we offer in the lift, elevator, escalator and automatic building door space.

About us > Careers >

Apprenticeships

About us > Careers >

People of KONE Asia Pacific

KONE is a global leader in the industry with presence across the world. Find out all about what it means to work here with KONE in Asia Pacific.
KONE Online
Contact us

Our quality achievements

HIGH SCORES ON QUALITY

In our annual global customer loyalty survey, we have received continued positive feedback on product and maintenance quality and customer service.

HIGH STANDARDS FOR SUPPLIER QUALITY

We audit all of the main suppliers that deliver direct materials to KONE distribution centers or factories on a regular basis.

FULFILLING ISO 9001 AND 14001 REQUIREMENTS

KONE’s corporate units, major manufacturing units and R&D units are ISO 14001 and ISO 9001 certified.

Our approach to quality

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OWNERSHIP AND TAKING ACTION

For us quality is about caring to take action, and caring about what we pass on to our colleagues and customers.

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CONSISTENTLY HIGH QUALITY

We listen to our customers closely by using customer surveys. Results show that quality is among the top reasons for choosing KONE as a partner. Our aim is to delight our customers with consistently high quality.

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QUALITY OF PRODUCTS AND SERVICES

Good, solid working practices help us deliver world-class products and services. Our quality culture encompasses our products, processes and all the services we offer from design to maintenance and modernization.

Quality Policy Statement

KONE Sustainability Report

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WELCOME TO KONE!

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