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Contact us

How can we help you today?

For 24 hour customer service, call 1300 362 022

Use this number to place a service call for general maintenance issues, report an emergency such as passenger entrapment or for critical equipment issues and disruptions.



Contact KONE’s 24/7 Customer Care Centre
(AU: 1300 362 022 / NZ: 0800 775 663) to place a service call for general maintenance issues and repairs.

You can also email us at KEA.ServiceCentre@kone.com



To report an emergency such as passenger entrapment or report critical equipment issues and disruptions, please contact KONE's 24/7 Customer Care Centre

Australia: 1300 362 022

New Zealand: 0800 775 663



KONE has service centers and sales offices across Australia and New Zealand.

For general enquiries, account information and invoicing-related questions, please contact your local branch via the link below.
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How can we help you

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Sample form

How can we help you? *|I am interested in a KONE product or service|I want to contact KONE customer service
If you're requesting a service call out or repair please contact KONE’s 24/7 Customer Care Centre on 1300 362 022. For general enquiries, please fill in the form below.


State *|Aust Capital Terr|New South Wales|Northern Territory|Queensland|South Australia|Tasmania|Victoria|Western Australia

My query is about *|Maintenance services enquiry|Existing repair update|Request for company documents|Invoices and payments|Feedback about KONE|HR and careers
My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|New maintenance contract enquiry|Other
Equipment/service type *|Elevators and lifts|Escalators|Travelators and autowalks|Doors|Smart building solutions
Building type *|Residential|Office|Retail|Hotel|Leisure and education|Medical|Public transportation|Industrial|Multiuse / other
My role|Architect|Builder|Resident|Strata member|Facility manager|Building owner|Developer|Consultant|Government & municipalities|Building manager|Other

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our Privacy Statement.