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How can we help you today?

For 24 hour customer service, call 1300 362 022

Use this number to place a service call for general maintenance issues, report an emergency such as passenger entrapment or for critical equipment issues and disruptions.


For sales enquiries, product information or design assistance, please fill in our online contact form. Your enquiry will be answered promptly by the most appropriate KONE professional.


KONE has service centers and sales offices across Australia and New Zealand. For general enquiries, account information and invoicing-related questions, please contact your local branch.

KONE Australia - Head Office
185 O'Riordan St, Mascot, NSW 2020
Locked Bag 9, Alexandria, NSW 1435
Ph: (02) 9577 7000
Fax: (02) 9577 7100

KONE New Zealand
Level 2A, 22 Pollen Street, Grey Lynn, Auckland 1021, New Zealand
PO Box 90500 Victoria Street West, Auckland 1142, New Zealand
Ph: +64 9 361 9000
Fax: +64 9 361 9090


You contact KONE's Customer Care Centre 24 hours a day, 7 days a week to:

  • place a service call for general maintenance issues
  • report an emergency such as passenger entrapment
  • report critical equipment issues and disruptions

Ph: 1300 362 022

New Zealand
Ph: 0800 775 663