Talk to an expert
Contact our Customer Service & Admin Team on
13 KONE (13 56 63) for all your service needs.
You can also email us at au@kone.com
SUPPORT FOR MAINTENANCE CUSTOMERS
We're here to help
Maintenance customer service is open 24/7. From real-time equipment information with KONE Online to a quick phone call with an expert, finding the support channel that works best for you is easy.
MAINTENANCE CONTACT INFORMATION
Would you like to speak to someone?
Report an incident
To report an emergency such as passenger entrapment or report critical equipment issues and disruptions, please contact KONE's 24/7 Customer Care Centre
Australia: 1300 362 022
Find an office near you
KONE has service centers and sales offices across Australia and New Zealand.
You can browse the locations and office details via the link below.
KONE Online
Round-the-clock access to performance, breakdown and repair data for all your equipment anywhere, anytime via an easy-to-use web-based portal.
KONE Mobile
An easy-to-use app with real-time equipment status notifications, maintenance schedules, and the progress of ongoing maintenance work.
Monitor equipment
Ger real-time information on your elevators, escalators and automatic doors.
Track maintenance
Review pas, ongoing and upcoming work plus the associated invoices.
Contact support
Talk to a customer service professional immediately when you need it.
MAINTENANCE SUPPORT FAQ