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A maintenance solution for every need

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Tailor-made maintenance that puts you in control

Everything begins with listening carefully and understanding what you, your equipment, and your users need. We can then create a maintenance solution to match.

You’ll receive a clear proposal that sets out exactly what’s included and what isn’t so you can decide on how to fine tune things before signing up.

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Preventive maintenance to keep things running smoothly

Preventive maintenance helps to avoid problems from occurring in the first place and keeps things running safely and smoothly. We create a maintenance plan for your equipment based on its usage and other relevant factors.

We’ll keep you informed on any repair and modernisation needs and update you on equipment condition and performance during annual reviews.

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Fast, reliable fixes for unexpected breakdowns

If something does go wrong, our technicians can fix most problems in a single visit. We’ll keep everyone informed about what’s happening and when the equipment will be up and running again.

You can select from a range of contract options, including plans that include breakdown visits or repairs in the fee and flexible maintenance scheduling to minimise disruption in your building.

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Smart online tools to keep you informed

KONE Online gives you instant access to information on maintenance contracts, equipment, ongoing maintenance work, and callouts and repairs. You can also generate reports on completed maintenance work and costs for easier planning and budgeting.

KONE Mobile is a smartphone app that lets you track the status of the equipment we maintain for you, including 24/7 Connected equipment, as well as ongoing, past, and upcoming maintenance work.

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Predictive maintenance at your service 24/7

Take advantage of the latest in intelligent predictive maintenance with KONE 24/7 Connected Services – fewer faults, faster repairs, increased safety, and a clear picture of everything that’s going on with your equipment.

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Expert support to help you make smarter decisions

KONE 24/7 Planner takes the guesswork out of asset management planning with recommendations based on real equipment usage data.

Instead of working from an inflexible and outdated plan and budget, you can make better decisions on what to repair and modernise – and when – based on the actual condition and usage of your equipment.

KONE 24/7 Planner is COMING SOON to Australia and New Zealand

How to buy elevator maintenance – a guide

How to buy elevator maintenance – a guide

Our helpful, practical guide takes you through the essential things to think about when choosing a maintenance partner and specifying a contract.

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible to discuss your needs.

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If you're requesting a service call out or repair please contact KONE’s 24/7 Customer Care Centre on 1300 362 022. For general enquiries, please fill in the form below.




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My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance|24/7 Connected Services|Other
Equipment/service type *|Elevators|Escalators|Autowalks|Doors|Advanced People Flow solutions 


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