KONE Healthcare life

What is predictive maintenance?

In short, it’s a service that uses AI-based analytics to identify and fix potential issues in your elevators, escalators, and automatic building doors before they cause problems. Our predictive maintenance is called KONE 24/7 Connected Services.

It might be a matter of life and death

In healthcare facilities, ensuring that everything works is not just a matter of happier customers – it’s about saving lives. By significantly increasing the reliability of the equipment, predictive maintenance is a must-have to ensure uninterrupted operations.



Enhancing safety through ensuring critical equipment are available in the most optimised way.



Preventive maintenance helps to avoid breakdowns, securing patient and visitor flows at all times.


Efficiency and readiness:

Automatic issue reporting saves time, keeps you up to date about your building, and gives both visitors and patients peace of mind.


Prolonged equipment lifetime:

Early tackling of problems avoids damaging breakdowns and results in longer lasting equipment and money saved.

“During the 4 months pilot period, the number of elevator failures decreased by 25%, the failure rate improved by 14%, and no cases of entrapment occurred. Based on these good results, we decided to connect all 305 of our elevators to the system.”

Mika Ahia, Facility Manager of Helsinki University Hospital (HUS), Finland

Contact us

Sample form

If you're requesting a service call out or repair please contact KONE’s 24/7 Customer Care Centre on 1300 362 022. For general enquiries, please fill in the form below.


My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance|24/7 Connected Services|Other
Equipment/service type *|Elevators|Escalators|Autowalks|Doors|Advanced People Flow solutions 

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