Back to top

KONE Lifts and nbn Migration - How to register your building

The National Broadband Network (nbn™ network) is upgrading most existing phone networks in Australia and this may impact your building’s lift emergency telephone lines. The emergency telephone line is an integral part of your lift’s safety system and it must be operational at all times, even when there is a power failure.

The Lift Phone Services Good Practice Guide indicates most nbn™ network connections are not guaranteed to work during a power outage and therefore an alternate pathway such as a wireless device should be implemented prior to migrating the nbn™ network to ensure safe and reliable voice connection during a power outage.

What does migration to the nbn™ network mean for building owners/managers?

To ensure the safe migration of fire indicator panel and emergency lift phones, you should register your building with nbn. All unregistered services that are still using certain existing networks may be disconnected on their respective disconnection dates, and will stop working. In most cases, the existing copper networks will be disconnected 18 months from when the nbn™ network is made available in your area. To minimise any break in service continuity for your emergency telephone lines for lifts, KONE and nbn recommend you register your building with nbn™ now.

By registering your building with nbn, it will ensure both KONE and nbn™ can make your migration easy, safe and efficient while continuing to ensure your obligations as a controller or owner of plant to provide a safe, reliable piece of plant.

How to register with nbn

To register your building with nbn, visit the nbn Fire and Lift Register.

By registering your building, you are helping to minimise any break in service continuity for your emergency telephone lines. Registering your building is quick and easy but you will need to have the following information handy when you register:

  • Your role and contact details;
  • The building’s address;
  • Number of floors, lifts, fire emergency panels;
  • ATMs and connected vending machines (if applicable*);
  • The telephone numbers which relate to each of these services; and If your building is part of a body corporate or strata plan, please also have those details handy.

*This questions is asked by nbn and is referring to buildings with Automated Teller Machines (ATMs) or other phone line connected vending machines. If you do not have any of these machines, you can answer '0'.

Already connected?

If your building has already migrated to or is in the process of migrating to the nbn™ network and you have a KONE lift in the building, please contact KONE immediately to verify the suitability of the lift emergency telephone.