KONE Care™ maintenance packages

We offer a wide selection of services to provide exactly the level of care you need, whether you need support for a two-elevator building or a complex environment like an airport or retail center. We’ll tailor your maintenance plan to uniquely match your site and equipment, whatever the brand or type.

Maintenance packages

KONE Care™ Standard

KONE Care Standard is the ideal solution when your top priorities are worry-free equipment operation and full safety and regulations compliance.

  • Includes preventive maintenance to keep everything in good working order. Breakdown and repair services are invoiced separately.
  • Provides 24/7 access to KONE Customer Care Center.
  • Simple and transparent agreement ensures that your equipment is compliant with safety laws and regulation and that downtime is minimised.
  • Ideal for facility managers of low and mid-rise residential buildings.

KONE Care™ Plus

KONE Care™ Plus is the ideal solution when your priorities are a clear overview of equipment status and predictability, or if you are responsible for equipment in multiple locations.

  • Includes preventive maintenance and partial service repair and call-out coverage, making budgeting more predictable.
  • Provides 24/7 access to KONE Customer Care Center.
  • Call-out service, including immediate call-out notification and service reports
  • Service repairs and spare parts
  • Ideal for facility managers who are responsible a single large building complex or several separate buildings.

KONE Care™ Premium

KONE Care™ Premium is the ideal solution when uninterrupted people flow and equipment reliability are critical to your business.

  • Includes all preventive maintenance, breakdown service, and repair service, ensuring there are no unexpected costs.
  • Provides 24/7 access to KONE Customer Care Center.
  • Call-out service, including immediate call-out notification and service reports
  • Service repairs and spare parts
  • Extensive communications and reporting including KONE Care Online service reports
  • Availability guarantee through fast call-out response times, all inclusive repairs and access to enhanced service times
  • Ideal for facility managers at locations where reliability is essential, such as airports, metro stations, and department stores.

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Compare our maintenance packages

Compare maintenance packages*
KONE Care™ Standard
KONE Care™ Plus
KONE Care™ Premium
Available for
KONE Preventive maintenance (Modular Based Maintenance™)



Elevator | escalators | automatic building doors
KONE Customer Care Center



Elevator | escalators | automatic building doors
KONE Care Online



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Entrapment Rescue Service



Elevator
Repair Service

Partial
Full
Elevator | escalators | automatic building doors
Call-out Service



Elevator | escalators | automatic building doors
Availability



Elevator | escalators | automatic building doors
Training service


Elevator | escalators | automatic building doors

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