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Service descriptions

Take a closer look at the individual services that make up our KONE Care™ packages for elevators, escalators, and automatic building doors.

KONE PREVENTIVE MAINTENANCE

KONE preventive maintenance helps prevent problems before they appear. We maintain your equipment based on its usage, age, and other relevant factors. Your tailored plan ensures that all individual components and systems are serviced at the right time and according to all relevant regulations – no matter the brand.

KONE CUSTOMER CARE CENTER

When you or your end users need assistance with equipment-related issues, our customer care center is your first port of call. Contacting your local center is easy – simply dial the relevant phone number for your country. Our professional staff speaks your language, knows your equipment and situation, and can dispatch a service technician to resolve your problem.

BREAKDOWN SERVICE

With our Breakdown Service for elevators, escalators, and automatic doors, a service technician is quickly dispatched to deal with cases of unexpected equipment failure, stoppage, or erratic operation. Just call our Customer Care Center and a technician will be sent to fix the problem based on the agreed response time in your contract.

REPAIR SERVICE

If your elevators, escalators, or automatic doors malfunction or have damaged components, KONE technicians can fix them. They will even identify repair needs during regular maintenance visits, often managing to fix the problem before there is any disruption to your equipment.

KONE CARE™ ONLINE

With KONE Care™ Online you can stay informed about KONE service visits, service requests, and repair services wherever you are. You get access to performance, maintenance, breakdown, and repair data for your equipment, making planning and budgeting easier.

ENTRAPMENT RESCUE SERVICE

The Entrapment Rescue Service ensures the quick and safe release of passengers trapped in elevators. Our emergency procedure ensures that a technician is immediately dispatched when our customer care center receives a service request.

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